GreenBlade LLC — Refund Policy
Effective date: September 05, 2025
We want you to be satisfied with our work. This policy explains when refunds may be available.
1) Case‑by‑Case Evaluation
- Refunds are considered individually based on the specific service, lawn condition, and outcome. Our 24‑hour fix‑it guarantee applies first—we will return to correct missed areas before considering a refund.
2) Non‑Refundable Items
- Services already performed (including time and labor) where work met the agreed scope.
- Chemical applications (spraying/fertilization) once product has been applied.
- Third‑party costs, permits, or disposal fees already incurred on your behalf.
- Rush/after‑hours fees, mobilization charges, and travel surcharges, if any.
3) Prepaid Visits & Packages
- Unused visits may be refunded pro‑rata, less any discounts applied for prepayment, and less any outstanding balances or fees.
4) Recurring Subscriptions
- If you cancel a recurring plan, we will settle the account based on services already performed and issue a pro‑rata refund for any unused prepaid balance.
5) Deposit Jobs (Clean‑ups/Projects)
- Deposits are applied to labor, materials, and scheduling. If you cancel, we may deduct actual costs incurred and reasonable mobilization before issuing any refund.
6) How to Request a Refund
- Email contact@greenbladellc.com within 7 days of service with your name, address, invoice number, and a brief description (photos helpful).
- Approved refunds are processed back to the original payment method within 7–10 business days.